Thong Day Website Privacy Statement

We, Youngcare Ltd, understand the importance of protecting your right to privacy and have therefore prepared this statement to help you understand how we aim to protect the privacy of your personal information when you access our websites under the domain name thongday.com.au (the ‘Website’).

The Privacy Act 1988 includes provisions that regulate the way private organisations, like Youngcare Ltd, handle personal information, including very sensitive information.

The Website provides information relating to Youngcare Ltd’s Thong Day fundraising event and campaign. Information gathered on the Website is collected through the Website’s technology and when you voluntarily provide information to Youngcare Ltd or our online fundraising service provider, Everyday Hero.

Risks of using the Internet

You should note that there are security risks in transmitting information via the internet. You should assess these potential risks when deciding whether to use our on-line services. If you do not wish to transmit information via the Website, there may be other ways in which you can provide this information, such as by mail, telephone or in person.

Links

The Website contains links to other sites. Please be aware that we, Youngcare Ltd, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to Youngcare Ltd’s handling of information collected by the Website and through Everyday Hero.

Collection of information

Information is collected indirectly through the Website's Internet access logs. When you visit the site your Internet address is automatically collected and stored in the Website's statistical access logs.

Information is collected directly when you voluntarily provide it to Youngcare Ltd when you email us or fill out the electronic forms on the Website. If you register for Thong Day, we will collect your personal information through Everyday Hero.

By voluntarily providing information to Youngcare Ltd, you agree to it being used in the manner stated in this Privacy Statement.

Use of information

Information collected through the Website may be used by Youngcare Ltd to:

• identify ways of improving the Website to make it more effective;
• register you for and record your participation in Youngcare Ltd activities;
• process donations;
• fulfill your requests;
• respond to comments and queries;
• maintain contact with you, seek donations and provide you with information about Youngcare and its programs and activities (subject to legal requirements); and
• carry out administrative tasks including research, internal reviews, analysis and production of consolidated statistics.

Youngcare Ltd may not be able to do these things without your personal information. For example, we may not be able to contact you or issue receipts where certain personal information is not provided.

Many of Youngcare Ltd’s tasks are performed with the assistance of contractors and volunteers, and we may share personal information with them. Youngcare Ltd may also provide personal information to service providers who assist us to provide our services. These may include organisations that assist Youngcare Ltd with archival, research, mail and delivery, auditing, accounting, legal, banking, security, technology and fundraising services.

Information you submit voluntarily, such as your e-mail or business address, will not be sold or made available for use in any way other than as indicated in this statement, advised at the time that it is collected or authorised by law.

When registering for Thong Day, if you select the option to allow Youngcare Ltd to use information, photos, videos or other content you upload to your Thong Day fundraising page (‘Your Content’), Youngcare Ltd may:

• use, copy, modify, adapt, communicate and sublicense Your Content for the purposes of promotion, publicity, fundraising and recruitment including republishing it in Youngcare Ltd communications both internal and external including websites, brochures, press releases and annual reports; and
• make your content available to third parties such as content producers, printers and designers in connection with the production and publication of Your Content and related administrative purposes.

Where you provide personal information about any third party to Youngcare Ltd through the Website or Everyday Hero, you must ensure that the third party consents to this Privacy Statement.

Log Files and Cookies

Youngcare Ltd use IP addresses to analyse trends, administer the site, track user's movement(s), and gather broad demographic information for aggregate use. The Website may also use ‘cookies’, which are text files placed on your computer, to help the Website analyse how users use the site and to enhance the usability of the Website. Most browser software allows you to configure settings for accepting and rejecting cookies. The functionality of the Website may be restricted for users who reject cookies. IP addresses and cookies are not linked to personally identifiable information by Youngcare Ltd unless required by law.

The website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Security

The Website take a number of precautions to help protect our users' information, both online and off-line.

For example, when our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with industry-standard strong encryption - SSL. While on a secure page, such as our donation form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also take additional steps to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to Website users’ personally identifiable information.

While Youngcare Ltd takes great care to protect personal information on the Website, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, Youngcare Ltd cannot ensure or warrant the security of any information sent to or from us online. This is particularly true for information sent to us via email. Youngcare Ltd has no way of protecting that information until it reaches us. Once Youngcare Ltd receives personal information by email, we take reasonable steps to protect its security in accordance with this Privacy Statement.

Sensitive information

Youngcare Ltd use an outside credit card processing company to bill users for orders and donations.

Youngcare Ltd partner with other parties to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services.

These parties are not allowed to use personally identifiable information provided to them by Youngcare Ltd except for the purpose of providing these services. Where Youngcare Ltd collect sensitive information, we will ONLY use it for providing Youngcare Ltd products and services to you or as authorised by law.

Access to information

In compliance with the Privacy Act 1988, you have the right to access, correct and update information we hold on you in most cases. If you would like to request such access, please contact Youngcare Ltd on +61(7) 3041 3400 or send an email to info@youngcare.com.au.

Questions about our policies

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact us at info@youngcare.com.au or +61(7) 3041 3400.

Youngcare Ltd ABN 17 113 923 032
Last updated: 21 July 2010